Refund policy

By saving your details for next time, you can make it easier to reorder in future. We give you the option to register and create an account.

Very occasionally, if the ordering technology fails us or we make a genuine mistake, your order may be unsuccessful. While we can’t be held liable for this, we’ll bend over backwards to sort it out for you quick smart.

Once your order has been accepted, you pay the total at the end of the checkout process.  We accept credit or debit cards(Visa and Mastercard), Union Pay, Dinners Club/Discover, AliPay and WeChat  Pay in the name of the customer placing the order. Once you’ve placed an order, you’ll get a confirmation email within 24 hours, and then another one within a further 24 hours, once your order has been dispatched, so you can track your parcel. If we receive your order any later than 3pm it will not be processed until the following working day.

Placing an order is legally binding and doesn’t affect your statutory rights. (That sounds rather serious, but it’s nothing to worry about.) Take a look at ‘Cancelling Orders and Returns’ in these Terms and Conditions for some more detail on the subject.

If we believe you act against these Terms and Conditions, we reserve the right to cancel or suspend your order. This includes not paying for ordered products and fraudulent use of our website and/or sales. We also reserve the right at our discretion to bar certain email addresses and telephone numbers from accessing our website to place orders. We won’t accept orders from customers who we’ve barred, cancelled or suspended without prior consent

We will never disclose your personal information to other agencies or companies without your explicit consent, unless required by law.  We hate spam as much as you do, so we’ll never sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Our office is open from Monday to Friday 9am to 4pm. You can call us on +64 6 241 8153 or alternatively, emailthehoney2001@gmail.com with your comments, problems or questions.

The prices on our website are in New Zealand dollars and exclude GST (New Zealand’s Goods and Services Tax).

We believe you have the right to choose between a refund, exchange or a credit note if our goods are faulty, have been wrongly described, are different from the sample shown to you or don’t do what they’re supposed to.

We stand behind our products and their quality so if you’re less than thrilled about the honey you have bought from us, please contact us within 30 days of purchase via email: info@manukawellbeing.com or call us at +64 -7828 0031.  We’ll happily refund the price once you have returned the honey as set out below.

If you are returning your order to us, please repack it safely and post it back within 30 days of receiving it. And please include a note to tell us why you’re sending it back. We’ll refund you within 7 days of receiving it. If you’re cancelling your order because you’ve changed your mind, you’ll need to pay the costs of returning the honey to us (if they’ve already been dispatched). If the products you receive are damaged or faulty or do not match the description, you can choose an exchange or a full refund, once we’ve received the returned products, and we’ll pay any additional postage costs.

Please forgive us if you receive a damaged parcel or it doesn’t match the description of what you ordered. We’ll also happily refund or replace your item(s) and pick up the tab for the return courier or mail charges.

Below are some good reasons for returning your order. Please help us by emailing info@manukawellbeing.com with a summary of the issue.

• Glass jar damaged or broken on arrival
• Honey does not meet your expectations – a quality issue with the product
• We’ve got it wrong and your product differs from the order you placed
• The seal of the tamper proof label was broken when you received it

Your personal info is only used for processing and invoicing your order. If you’d like to be kept up to date with all the new exciting Manuka Well Being news, opt in via our Facebook page, Instagram and Twitter on this website or emailing thehoney2001@gmail.com

You acknowledge that all texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on this website are owned by their respective owners and are protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.

Delivery costs plus GST on the product will be added to your order and the final total will include GST calculated on your products and the cost of delivery. For all orders being delivered to an address in New Zealand, your final total will include GST at 15%. For orders delivered to outside New Zealand, GST will be deducted from your total payment during the final stage of the checkout process.

The following provisions apply to any comments, statements, blogs, feedback or interactions that you wish to post and are posted (“Posts”) on this website and MW social media accounts:

(a) MW reserves the right without notice or explanation to:

1. not allow the posting of any specific Post; and
2. edit any specific Post; or
3. remove any Post

(b) Personal abuse, foul language, inappropriate subject matter or discriminatory remarks of any nature will not be tolerated;

(c) You agree to indemnify MW on demand for any loss or costs of whatever nature suffered by MW whether direct or consequential as a result of any post by you.

The number one rule on this site is ‘always play nice’. We have some strict policies around posts by users, to make sure only fair, factual and accurate comments and statements are posted on this site. If you feel a post on this site doesn’t meet our standards of niceness, please let us know.

We have the right to amend these Terms and Conditions from time to time, effective as soon as they’re placed here.  By continuing to use this site you’re agreeing to be bound by the amended Terms and Conditions. Such amendments may include replacing these Terms and Conditions with entirely new Terms and Conditions. (Although that sounds like rather a lot of work.)

Heaven forbid that we should argue, but all purchases from us and transactions through this website are governed by and subject to New Zealand law and you agree that the New Zealand courts have exclusive jurisdiction.